Janek Rozov is a Chief Digital Officer CDO (Government Deputy CIO) and head of the Department of Information Society Services Development (Digital Service Excellence team with specific cross-institutional tasks within the Ministry of Economic Affairs and Communications). Department was established in 01.11.2011. The main objective is to assist public sector organizations in their service quality measurement, improvement and cost calculation. Department leading the standardisation of the delivery of public services and ensuring the development of customer centric physical and virtual environments based on available IT solutions. Department issued different frameworks and models in field of e-service delivery. In November 2018, the Government has approved the update of Digital Agenda 2020 for Estonia, which will be used to establish a well-working state information and communication technology environment. The Digital Agenda 2020 has 4 sub- objectives. (ICT infrastructure; Skills and knowledge; Smarter Governance; Awareness of e-Estonia) Information Society Services Development department mainly responsible for the “smarter Governance” sub- objective. Department is responsible for measure „ Development better services according customers and institution pint of view“. Main aim is move to the seamless public sector services that has offered thru life and business events.